1. About these terms

These Terms apply to the MANIRE shopping app, our website at maniblousemarket.in, and orders placed with our team through supported channels. MANIRE is the new brand identity of Mani Blouse Market. The business is operated by Chintha Nagamani (“MANIRE”, “we”, “us”). By placing an order or using our services, you agree to these Terms and the applicable policies shown to you.

Our Privacy Policy explains how customer information is handled. If that link is not the published privacy-policy address, update it before posting this page.

2. Account and acceptable use

Provide accurate information when registering, signing in, ordering, or contacting support. Your account/login mobile number (Billing Mobile Number) can differ from the delivery contact (Shipping Mobile Number). Keep OTPs private and notify us if you suspect unauthorized account use. You must not use the service for fraud, unlawful activity, interference with the site or app, or misuse of another person’s information.

3. Products, descriptions and availability

We aim to present product descriptions, colours, prices, stock, and offers accurately. Screens, lighting, and photography can produce minor colour differences; this does not affect any rights you have if a product is materially different from its description or defective. Stock and promotional prices can change. If an item becomes unavailable after an order is placed, we will contact you about the available options, including a refund where we cannot supply it.

Pre-booking products, where offered, display an expected availability or dispatch date. That date is an estimate, and we will communicate a material delay and available options.

4. Orders and payment

Check your items, quantities, delivery details, shipping charges, discounts, taxes, and total before confirming payment. An order is accepted when we confirm it; an automated acknowledgement alone may not mean we can fulfil it. We may contact you to correct an obvious pricing or stock error before fulfilment, and will offer a refund if we cannot fulfil an already paid order.

We accept the payment methods shown at checkout. Online payments are processed through Zaakpay and the relevant bank or UPI service. Cash on delivery is not available. If money is deducted but an order shows failed, pending, or cancelled, contact us with the order number and payment reference so we can reconcile it; do not share your UPI PIN, card CVV, password, or OTP.

For WhatsApp-assisted orders, the product, amount, address, and payment instructions confirmed by our team form part of your order record. Pay only through an authorized MANIRE payment flow or payment link verified with our team.

5. Shipping and delivery

Shipping availability, charges, and estimated timing are shown during checkout or confirmed before an assisted order is placed. Delivery estimates are estimates, not guaranteed dates. Dispatch and transit depend on stock availability, address accuracy, courier serviceability, and events outside reasonable control. We will provide tracking information when available. Please give a complete address and reachable delivery number.

For a delayed, lost, or misdelivered parcel, contact us with the order number so we can investigate with the carrier and provide the applicable remedy. Nothing here limits rights available under law.

6. Cancellation

Contact us as soon as possible if you need to cancel or change an order. We will confirm whether the order can still be changed or cancelled based on its processing and dispatch status. A shipped order may need to follow the applicable return process. If we cancel an already paid order because we cannot fulfil it, we will refund the amount paid for that order through the applicable payment route.

7. Returns, exchanges and refunds

For damage claims, please keep the original packaging and provide a clear, continuous 360-degree parcel-opening video showing the parcel and issue, along with photographs where helpful. We use this evidence to investigate shipping damage and product issues. If a video is unavailable, contact us anyway with the evidence you have; we will assess the circumstances and applicable legal rights. We may ask for further information or arrange inspection or return pickup.

For an approved return, the item should ordinarily be unused, with its tags and original packaging, unless the defect itself prevents this. Keep proof of purchase. We will tell you the approved return method and address before you ship the item. Do not send a parcel without return instructions. For a verified damaged, defective, wrong, or materially misdescribed item, MANIRE will explain the available replacement or refund remedy and the return-shipping arrangement. For any other return that we agree to accept, we will disclose any customer-paid shipping or deduction before you send it.

A minor colour variation caused solely by screen or lighting differences may not qualify for a discretionary return. This does not exclude a remedy for a material mismatch, defect, or other right under applicable law. We do not promise a general change-of-mind return unless it is offered on the product page or separately confirmed by us.

Once an approved return has been received and inspected, we will notify you of the outcome. An approved refund is sent to the original payment method, normally initiated within 10 business days of approval; your bank or payment provider may take additional time to post it. If more than 15 business days have passed since approval, contact us on WhatsApp with your order number. We ask that you report unresolved refund concerns within 60 days so they can be traced promptly; this request does not remove any rights or remedies that applicable law provides after that period.

8. Content and third-party services

MANIRE’s name, logos, product photographs, copy, and site/app content are protected by applicable intellectual-property laws. You may use the service for personal shopping and may not reproduce or exploit our content commercially without permission. External services, including payment providers, couriers, YouTube, and WhatsApp, have their own terms and privacy notices.

9. Service availability and responsibility

We work to keep the site and app available and information accurate, but temporary interruptions or mistakes may occur. We will address order problems under these Terms and applicable law. Nothing in these Terms excludes liability or consumer remedies that cannot lawfully be excluded. We are not responsible for a delay caused by circumstances beyond reasonable control, but will communicate material order impacts and available options.

10. Changes and applicable law

We may update these Terms and will show the revised date on this page. The terms presented at the time of your order govern that order unless a change is required by law or agreed with you. These Terms are governed by the laws of India. Courts with competent jurisdiction in Andhra Pradesh may hear disputes, subject to any consumer forum or other jurisdiction provided by applicable law.

11. Contact and grievance support

For an order issue, include your order number and the nature of the concern. Do not send payment credentials or OTPs.