1. Who we are and what this policy covers

This Privacy Policy applies to MANIRE – Sarees & Fashion, the Android shopping application with package name in.maniblousemarket.app, our website maniblousemarket.in, and related customer-ordering and support services that link to this policy.

MANIRE is the new brand identity of Mani Blouse Market. The application was previously known as Mani Blouse Market.

The app is published under the Google Play developer display name Mani Blouse Market. The legal developer name recorded in the linked Google Payments profile is CHINTHA NAGAMANI.

In this policy, “MANIRE,” “Mani Blouse Market,” “we,” “us,” and “our” refer to the provider of the MANIRE / Mani Blouse Market shopping app and associated services. This policy covers customer information collected under either brand name.

App name

MANIRE – Sarees & Fashion

Previous app / brand name

Mani Blouse Market

Google Play developer display name

Mani Blouse Market

Google Play legal developer name

CHINTHA NAGAMANI

Android package name

in.maniblousemarket.app

Website

maniblousemarket.in

Privacy contact

maniblousemarket@gmail.com

This policy explains the personal information we process, why we use it, who receives it, and how you can ask questions or request correction or deletion.

2. Information we process

The information involved depends on the services you use and the information you provide.

Account and sign-in information. We process your name, account identifier, mobile number, OTP verification information, and sign-in/session records to create, authenticate, and manage your account. The account/login mobile number is called your Billing Mobile Number. We also process an email address when you provide one for support or when it is already associated with an existing customer or order record. Mobile OTP sign-in does not make an email address your login identifier.

Delivery information. We process the recipient’s name, Shipping Mobile Number, delivery address, landmark, city, state, PIN code, and delivery instructions. The Shipping Mobile Number is the delivery contact and may differ from your Billing Mobile Number. When ordering for another person, provide their information only with appropriate permission and tell them that it will be used to fulfil the order.

Shopping and order information. This includes products and variants selected, cart information submitted to our systems, quantities, order numbers, purchase history, order notes, invoices, payment status, shipment and tracking details, cancellations, returns, and refunds.

Payment-related records. We process payment amounts, transaction or payment reference numbers, payment method information supplied by the payment provider, payment status, and refund records. Payment authentication takes place through the payment provider, bank, or UPI application.

Support messages and return evidence. We process the messages, photographs, videos, attachments, and other information you choose to send when contacting us or submitting a return, damage, or product-related complaint. Uploaded files can contain embedded metadata and, in the case of videos, recorded audio. Avoid including unrelated people, personal documents, or unnecessary sensitive information.

Technical information. Our app, website, hosting, and service infrastructure process technical information needed to deliver and protect the service, such as IP addresses, app/browser and operating-system information, request timestamps, session identifiers, and technical error information.

Notification information. Our notification infrastructure processes app-installation identifiers, push notification tokens, and notification registration/preferences information to route messages to the relevant app installation. Google/Firebase Cloud Messaging is used for notification delivery.

3. How we use information

We use information to authenticate accounts; maintain customer and order records; process purchases and payments; arrange delivery and tracking; manage cancellations, returns, and refunds; respond to support requests; and send relevant service messages.

We also use relevant order and technical records to investigate errors, prevent unauthorized access and fraud, resolve disputes, and meet accounting, tax, and other legal obligations. Shopping information can help us respond to product enquiries and provide relevant product suggestions.

Promotional messages about collections, offers, launches, or videos are handled according to your communication choices, with consent where required. A purchase or delivery contact number is not permission to disclose that person’s information publicly.

4. Payments

Online payments are processed through Zaakpay and the payment services, banks, or UPI applications involved in your chosen payment method. We share the order and contact information needed to initiate and reconcile the payment and receive the transaction status and reference details needed to manage your order or refund.

Enter sensitive payment credentials only in the authorized payment-provider or bank flow. Do not send card numbers, CVV codes, UPI PINs, banking passwords, or payment OTPs to our customer-support team. The payment provider’s own privacy notice also explains how it processes payment information.

5. Who receives information

We disclose information relevant to the service being provided, rather than giving every provider access to your entire customer record.

Payment providers: payment and order information needed to process, verify, reconcile, or refund transactions.

Courier and logistics providers: recipient name, shipping contact number, address, order/shipment references, and parcel details needed for delivery, tracking, or return pickup. Providers include Delhivery, Shadowfax, and India Post, depending on the shipment.

Technology and communication providers: hosting, storage, commerce-platform support, OTP/SMS delivery, notification delivery, and customer-communication services receive information necessary to operate those services. This includes Google/Firebase for push notifications and WhatsApp/Meta when you communicate with us using WhatsApp.

Authorized staff and advisers: information necessary for order processing, packing, customer support, accounting, security, or professional advice.

Legal disclosures: information required by applicable law, a valid legal process, or a lawful request, or reasonably necessary to investigate fraud, enforce our rights, or protect customers and the service.

Business changes: relevant information may be transferred in a genuine business restructuring or transfer, subject to applicable safeguards and notice requirements.

We do not sell your personal information. Service-provider access and legal disclosures are limited to the purposes described in this policy. Providers may also have independent obligations, such as payment-record or shipment-record retention, explained in their own notices.

6. App permissions and communication choices

Notifications. You can allow or block notifications in your device settings. Where in-app notification controls are available, you can use them as well. Blocking notification display does not, by itself, delete your account or existing notification-registration records.

Photos, videos, and camera. When you use a feature to select or capture return evidence or support attachments, the selected content is processed for that request. Any device permission required by the feature is requested through the operating system. Refusing an optional permission can prevent that feature from working but is not permission for unrelated access.

Promotional messages. You can ask us to stop promotional messages by contacting our privacy/support email or using an unsubscribe option provided with a message. Necessary account, order, payment, and delivery communications are separate from promotional preferences and remain subject to your channel/device settings and applicable law.

Providing information. You can choose not to provide optional information. Account authentication, payment processing, and delivery cannot be completed without the information necessary for those services.

7. Cookies, local storage, and external services

Our website uses cookies and similar storage for functions such as sign-in, cart contents, security, and preferences. The app can keep session information, preferences, and cached content on your device. Browser/device controls can remove or restrict this storage, but doing so can sign you out or affect shopping functionality. Clearing local storage does not delete records already stored on our servers.

When you open a YouTube video, WhatsApp conversation, social-media page, payment service, or other external link, that service processes information under its own privacy notice. Embedded content can transmit technical information to its provider when it loads; the information involved depends on the content and your settings. Review the relevant provider’s notice before using the feature.

8. How we protect information

Our safeguards include HTTPS/encrypted transmission for app and website communications and limiting access to authorized people who need information for their work. We apply reasonable technical and organizational measures to protect account, order, and support information.

No internet service or storage system is completely risk-free. Protect access to your phone and account, do not share login OTPs, and contact us promptly if you suspect unauthorized access.

9. How long information is retained

We retain information for the period needed for the purpose for which it was collected, unless a longer period is required or justified by a specific legal or security obligation.

Account and saved profile information is retained while needed to provide your account and is included in an account-deletion request, subject to the exceptions below.

Order, invoice, payment, and refund records may be retained after account deletion for applicable tax/accounting requirements, transaction reconciliation, fraud prevention, and resolving claims or disputes.

Support conversations and return evidence are retained while needed to resolve the request and any related claim, dispute, or legal obligation. Technical and security records are retained for operational troubleshooting, abuse prevention, and security investigations rather than indefinitely for unrelated purposes.

Retention decisions take account of the record type, purpose, applicable statutory periods, and any unresolved legal matter. When a permitted retention purpose ends, the information is deleted or irreversibly anonymized. Restricted backup copies can remain until replaced or deleted through the backup lifecycle; they are not retained for ordinary marketing use.

10. Request account and personal-data deletion

You can request deletion of your MANIRE / Mani Blouse Market account and associated personal information without reinstalling the app.

We may verify ownership through an appropriate account-linked channel before acting. Do not send an OTP, account password, payment credentials, or identity-document copies in your initial email.

After verification, we delete the account and associated personal information under our control, including profile information, saved addresses, linked preferences, notification registrations, and support content no longer needed for a permitted retention purpose. We also request relevant service providers to delete associated information where they process it on our behalf, subject to applicable retention obligations.

Any necessary retained records are limited to the categories and reasons described in Section 9. We explain applicable exceptions and the expected completion timeframe when handling your request and confirm completion. Requests are handled without undue delay and within applicable legal time limits.

Account deletion removes access to the deleted account. It does not itself cancel an order or create a refund entitlement; outstanding order or refund issues can be handled through support. Uninstalling the app, signing out, or disabling notifications is not account deletion.

11. Access, correction, consent, and complaints

You can contact us to ask what personal information we hold about you, request correction of inaccurate information, request deletion, or raise a privacy complaint. Where a feature allows you to update account or address information directly, you can use that feature as well.

Where processing depends on your consent, you can withdraw that consent by contacting us or using the relevant control. Withdrawal applies going forward; it does not undo processing already lawfully carried out or remove records that must be retained for another lawful purpose. We explain any resulting limitation on the service.

We may need to verify your identity before disclosing or changing account information. If we cannot fully fulfil a request, we explain the reason and any available next steps, subject to applicable law.

12. Where information is processed

Our business is based in India. Depending on the hosting or service provider involved, information can be processed or stored in India or other countries. We do not represent that every provider stores all information only in India. Applicable contractual, organizational, and legal safeguards are used for such processing.

13. Children’s privacy

Our shopping services are intended for adult customers. A parent or guardian should handle purchases made for a child. We do not knowingly seek personal information from children for independent shopping accounts. If you believe a child has provided personal information without appropriate authorization, contact us so that we can investigate and take appropriate action, including deletion where required.

14. Changes to this policy

We may update this policy when our services, data practices, or legal requirements change. The latest version will be published on this page with an updated date. We provide additional notice or request consent when required for a material change. A policy update is not automatic consent to a new, unrelated use of your personal information.

15. Privacy and grievance contact

Please use the subject “MANIRE Privacy Request” for privacy questions or complaints, or “MANIRE Account Deletion Request” for account deletion.